Questions relating to info regarding an existing order
Of course! If you wish to add more items to your existing order, kindly provide us with your order number and the item/s you'd like to include via email. We will promptly send you an invoice, enabling you to link the additional items with your origin
The delivery time for your new bike depends on the lead time specified when you placed your order. If you require a more accurate estimate, please don't hesitate to reach out to us via email, and we will be happy to provide you with the expected deli
We strive to process all bike orders swiftly. However, occasionally we experience delays outside of our control. We assure you that we are actively working to overcome any obstacles and appreciate your patience.
If your bike hasn't been built yet, we will do our best to accommodate a colour change for you. Please notify us via email as soon as possible after placing your order, and we'll be happy to assist you with the modification.