Still have questions? Please drop us an email and we'd be happy to help.

Still have questions? Please drop us an line and we'd be happy to help.

Temple Electric

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FAQs

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We understand the importance of finding the perfect bike. That's why we've designed a helpful quiz that analyses your preferences and needs, providing you with valuable insights to aid your decision-making process. Take the quiz here.

I’m unsure which bike to choose.

Ordering a bike

Which frame size should I choose?

I'm in between frame sizes, which should I choose?

Why are some items shown as out of stock?

Where can I try out a Temple bike?

Can I order a bike in a custom colour?

I have a gift card/voucher that doesn’t cover the order total, can I pay the difference?

Do you have split payment options?

Can I add another item to my order?

How long will my bike take to arrive?

Why is my bike order delayed?

I’ve already placed my order, can I change the colour of my new bike?

Help with an existing order

Cycle Scheme General Information

Which Cycle Schemes do you accept?

Why use a Cycle Scheme?

Can I add my own money to top up my Cycle Scheme voucher?

How much can I save if I use a Cycle to Work scheme? We have a simple Cycle to Work scheme savings calculator here.

Cycle Scheme

How often should I service my new bike?

It's time for my 6 Week Check, when can I come in?

I need a replacement part, can you send a spare one to me?

Looking after your Temple Cycles bike

Do you ship your bikes worldwide?

Can I track the delivery of my order once dispatched?

What delivery service do you use?

If the bike is delivered to my home address, will I have to assemble it myself?

Who covers the shipping costs if I decide to return my bike?

I'm having issues with Customs, can you help?

My bike is still with TNT, can you help?

Can I update my shipping address after I’ve placed my order?

What happens if I won’t be at home at the time of delivery?

Will my new bike be ready to ride when I collect it?

How do I book a collection?

I’m unable to collect my new bike, can I send someone else to collect it for me?

What is your cancellation policy?

What is covered under the Lifetime Warranty?

I want to return my bike, what's the process?

Shipping, delivery and collections

How has Brexit affected ordering a bike to Europe?

Brexit

Do you sell bikes through bike retailers?

Trade

How can I get in touch with your Customer Service team?

Customer Support

How do I look after the battery?

Does it matter if I get the bike wet?

Does the E-Bike have a lifetime warranty?

What is your returns policy for an E-Bike?

How often should I get my bike serviced?

Do you sell spare batteries?

How long is the battery life?

What accessories does the E-Bike come with?

Does the E-Bike have walk assistance?

Is it suitable for rougher terrain?

Can I put the E-Bike on a car rack?

E Bike

I’m unsure which bike to choose.Updated 10 months ago