Temple Electric

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FAQs

<span id="isPasted" style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can book&#xA0;<a href="https://calendly.com/london-templecycles" target="_blank" rel="noopener noreferrer"></a><span style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://calendly.com/london-templecycles" rel="noopener noreferrer" target="_blank">here</a><span style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to collect your new bike from our London store or&#xA0;<a href="https://calendly.com/templecycles/new-bike-collection?back=1&amp;month=2021-11" target="_blank" rel="noopener noreferrer"></a><span style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://calendly.com/templecycles/new-bike-collection?back=1&amp;month=2021-11" rel="noopener noreferrer" target="_blank">here</a><span style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to collect it from our Bristol workshop. If you want to collect from our Berlin Store, you will need to email info@veloroo.de.<span style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;Once your bike is ready to collect, you should also receive an email with a link to book in. Please ensure you have received confirmation that your bike is ready to collect before booking your collection slot.

You can book here to collect your new bike from our London store or here to collect it from our Bristol workshop. If you want to collect from our Berlin Store, you will need to email info@veloroo.de. Once your bike is ready to collect, you should als

How do I book a collection?

Shipping, delivery and collections

Which frame size should I choose?

I'm in between frame sizes, which should I choose?

Why are some items shown as out of stock?

Where can I try out a Temple bike?

Can I order a bike in a custom colour?

I have a gift card/voucher that doesn’t cover the order total, can I pay the difference?

I’m unsure which bike to choose.

Do you have split payment options?

Ordering a bike

Can I add another item to my order?

How long will my bike take to arrive?

Why is my bike order delayed?

I’ve already placed my order, can I change the colour of my new bike?

Help with an existing order

Cycle Scheme General Information

Which Cycle Schemes do you accept?

Why use a Cycle Scheme?

Can I add my own money to top up my Cycle Scheme voucher?

How much can I save if I use a Cycle to Work scheme? We have a simple Cycle to Work scheme savings calculator here.

Cycle Scheme

How often should I service my new bike?

It's time for my 6 Week Check, when can I come in?

I need a replacement part, can you send a spare one to me?

Looking after your Temple Cycles bike

Do you ship your bikes worldwide?

Can I track the delivery of my order once dispatched?

What delivery service do you use?

If the bike is delivered to my home address, will I have to assemble it myself?

Who covers the shipping costs if I decide to return my bike?

I'm having issues with Customs, can you help?

My bike is still with TNT, can you help?

Can I update my shipping address after I’ve placed my order?

What happens if I won’t be at home at the time of delivery?

Will my new bike be ready to ride when I collect it?

I’m unable to collect my new bike, can I send someone else to collect it for me?

How do I book a collection?Updated 9 months ago