Still have questions? Please drop us an email and we'd be happy to help.

Still have questions? Please drop us an line and we'd be happy to help.

Temple Electric

Temple Cycles Home

FAQs

<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our Customer Service team is readily available to address any queries or concerns you may have. Whether you seek advice on which bike to order, need tips for your next cycling trip, or require aftercare and product information, please feel free to reach out to us via&#xA0;<a href="mailto:hello@templecycles.com" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">email</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. We are here to provide you with excellent support and assistance.

Our Customer Service team is readily available to address any queries or concerns you may have. Whether you seek advice on which bike to order, need tips for your next cycling trip, or require aftercare and product information, please feel free to re

How can I get in touch with your Customer Service team?

Customer Support

Which frame size should I choose?

I'm in between frame sizes, which should I choose?

Why are some items shown as out of stock?

Where can I try out a Temple bike?

Can I order a bike in a custom colour?

I have a gift card/voucher that doesn’t cover the order total, can I pay the difference?

I’m unsure which bike to choose.

Do you have split payment options?

Ordering a bike

Can I add another item to my order?

How long will my bike take to arrive?

Why is my bike order delayed?

I’ve already placed my order, can I change the colour of my new bike?

Help with an existing order

Cycle Scheme General Information

Which Cycle Schemes do you accept?

Why use a Cycle Scheme?

Can I add my own money to top up my Cycle Scheme voucher?

How much can I save if I use a Cycle to Work scheme? We have a simple Cycle to Work scheme savings calculator here.

Cycle Scheme

How often should I service my new bike?

It's time for my 6 Week Check, when can I come in?

I need a replacement part, can you send a spare one to me?

Looking after your Temple Cycles bike

Do you ship your bikes worldwide?

Can I track the delivery of my order once dispatched?

What delivery service do you use?

If the bike is delivered to my home address, will I have to assemble it myself?

Who covers the shipping costs if I decide to return my bike?

I'm having issues with Customs, can you help?

My bike is still with TNT, can you help?

Can I update my shipping address after I’ve placed my order?

What happens if I won’t be at home at the time of delivery?

Will my new bike be ready to ride when I collect it?

How do I book a collection?

I’m unable to collect my new bike, can I send someone else to collect it for me?

What is your cancellation policy?

What is covered under the Lifetime Warranty?

I want to return my bike, what's the process?

Shipping, delivery and collections

How has Brexit affected ordering a bike to Europe?

Brexit

Do you sell bikes through bike retailers?

Trade

How do I look after the battery?

Does it matter if I get the bike wet?

Does the E-Bike have a lifetime warranty?

What is your returns policy for an E-Bike?

How often should I get my bike serviced?

Do you sell spare batteries?

How long is the battery life?

What accessories does the E-Bike come with?

Does the E-Bike have walk assistance?

Is it suitable for rougher terrain?

Can I put the E-Bike on a car rack?

E Bike

How can I get in touch with your Customer Service team?Updated 10 months ago