Temple Electric

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FAQs

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, we offer convenient split payment options, including an interest-free Pay in 3 plan through Klarna, as well as financing alternatives through Klarna and PayPal Credit. Learn more about Klarna and our payment options&#xA0;<a href="https://www.templecycles.co.uk/pages/klarna" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">here</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. <span style="font-size:8pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Disclosure: Temple Cycles Ltd is authorised and regulated by the Financial Conduct Authority (FCA FRN 6670223) and acts as a credit intermediary and not a lender. Our credit products are provided exclusively by Klarna Bank AB (publ) and a limited number of other finance providers, including Klarna Bank AB (publ). Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 installments. Finance options are available to permanent UK residents aged 18+ and are subject to status. Terms and conditions apply. Learn more at klarna.com/uk/terms-and-conditions.<div style="color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: rgb(185, 201, 197); text-decoration-thickness: initial;" title="Page 3"> </div>

Yes, we offer convenient split payment options, including an interest-free Pay in 3 plan through Klarna, as well as financing alternatives through Klarna and PayPal Credit. Learn more about Klarna and our payment options here. Disclosure: Temple Cycl

Do you have split payment options?

Ordering a bike

Which frame size should I choose?

I'm in between frame sizes, which should I choose?

Why are some items shown as out of stock?

Where can I try out a Temple bike?

Can I order a bike in a custom colour?

I have a gift card/voucher that doesn’t cover the order total, can I pay the difference?

I’m unsure which bike to choose.

Can I add another item to my order?

How long will my bike take to arrive?

Why is my bike order delayed?

I’ve already placed my order, can I change the colour of my new bike?

Help with an existing order

Cycle Scheme General Information

Which Cycle Schemes do you accept?

Why use a Cycle Scheme?

Can I add my own money to top up my Cycle Scheme voucher?

How much can I save if I use a Cycle to Work scheme? We have a simple Cycle to Work scheme savings calculator here.

Cycle Scheme

How often should I service my new bike?

It's time for my 6 Week Check, when can I come in?

I need a replacement part, can you send a spare one to me?

Looking after your Temple Cycles bike

Do you ship your bikes worldwide?

Can I track the delivery of my order once dispatched?

What delivery service do you use?

If the bike is delivered to my home address, will I have to assemble it myself?

Who covers the shipping costs if I decide to return my bike?

I'm having issues with Customs, can you help?

My bike is still with TNT, can you help?

Can I update my shipping address after I’ve placed my order?

What happens if I won’t be at home at the time of delivery?

Will my new bike be ready to ride when I collect it?

How do I book a collection?

I’m unable to collect my new bike, can I send someone else to collect it for me?

Do you have split payment options?Updated 10 months ago